What is this site?
Cone Health’s vision for access strategy is complex, and so is your RFP. To help you assess your partnership options, we built this companion tool to help you navigate Hummingbird’s RFP response. Tailored tools to remove friction and make tasks just a bit easier are part of our approach in the proposed fully managed patient access partnership. We’ve grouped responses by topic, and you can also search by keyword. The site is secure — only people with whom you share the URL and log in with a conehealth.com email address can access the contents.
What Hummingbird is proposing
A fully managed patient access service — operations, technology, analytics, and continuous improvement under a single accountable partnership.
End-to-End Accountability
No BPO, technology vendor, or consulting firm offers the comprehensive model that Hummingbird does. We are purpose-built to be all three: consulting, managed operations, and technology — with a single partner accountable for outcomes.
Revenue Growth
Template optimization and demand capture drive incremental visit revenue. Our Pulmonary engagement supported a 63% increase in new patients scheduled, a 73% increase in completed visits, and cut lead time from 34 to 19 days.
AI & Automation Enablement
Agentic AI voice bots, automated QA scoring, real-time agent assist, AI-driven workflow automation, and conversational intelligence — all integrated natively with Epic. Technology that reduces cost while improving outcomes.
Modern CCaaS Technology
Omnichannel platform with voice, digital, and self-service channels integrated natively with Epic. Workforce management, conversational intelligence, and real-time analytics — all managed by Hummingbird.
Access Intelligence Hub
Hummingbird’s enterprise operating model for managing supply and demand — provider capacity management, scheduling adherence, demand analytics, and Epic optimization under continuous governance.
Already Embedded Since 2023
This is not a new vendor relationship. Hummingbird knows your operations, your clinics, your Epic environment, and your team. We are proposing to evolve — not start over — from staffing to outcomes.
All of this for effectively the same investment Cone Health is making today — with contractual guarantees on future efficiencies as automation, AI, and self-service mature. The cost structure improves over time, not just the outcomes.
Growing the Cone Health & Hummingbird Partnership
Every milestone expanded the depth of the partnership — from initial assessment and Epic build through full-scale operations today, with more clinics coming in June 2026. Click any milestone to explore what we've built together.
Click any milestone to explore
Operations
Epic & Design
Optimization
Future
2023 – Mid 2024
Pre-Launch &
Foundation
Foundation
Waves 1–3
Go-Live
Go-Live
Nov–Dec 2024
Jan–Mar 2025
Full Rollout +
Pulmonary
Pulmonary
Continuous
Improvement
Improvement
Apr 2025
Aug–Oct 2025
Tiered Scheduling
& Fast Pass
& Fast Pass
Routing &
Intelligence
Intelligence
Jan–Feb 2026
TODAY
Full-Scale
Operations
Operations
Apr 2026
NEXT
Modern Access
Platform
Platform
Partnership Foundation
Partnership depth grows →
Managed Services Partnership
Partnership Results to Date
+12%
PC new patient scheduling YOY 2025
+63%
Pulmonary new patient scheduling YOY
4K
Calls per day handled by E2C2
1,200
follow-up
orders placed
orders placed
550
scheduled
follow-ups
follow-ups
In 2 days post go-live
8.4
Staff engagement score (of 10)